For service, including Slack as the/one option for chat in OmniChannel.Ĭhat would be embedded into any website.Even handling conversations as a channel until a Lead/Opportunity owner is assigned (replicating how Salesforce Queues work). Bot integrations for sales development, marketing, and other prospect/customer interactions.The phrase “Chat-to-Slack” cropped up a number of times, usually in relation to service use cases – but not limited to! We know that chatbots can adapt to serve multiple teams in the organization… Salesforce’s project management with Slack-integrated DevOps for better communication.
DevOps Center and Slack integration, enabling deployments and CI/CD directly from within Slack.JIRA was also called out as a prime candidate to be closely connected with Slack + Salesforce.
“Have the ability to create a ‘story’ in Azure DevOps or other DevOps tools using the command No surprise that DevOps is on everyone’s mind, even when it comes to Slack:
Sending customized notifications about closed deals, pipeline created, and more into our Slack without needing another tool to do it!ĭevOps is the term of the year, ballooning in popularity for many reasons (the new Salesforce DevOps center, Change Sets becoming inadequate for the complexity and pace of deployments). Real-time notifications, users, approvals. However, with an extra platform in the mix (and an additional subscription cost), no wonder admins have been keen to ditch them and increase more declarative customization options for: Using third-party integration platforms (like Zapier) was one option. While you can get the Salesforce app for Slack up-and-running without code, it is best suited to specific use cases, with limited configuration potential previously, customizing beyond this point required developer skillsets. Salesforce-to-Slack configuration: make more Salesforce-to-Slack configuration available with click-not-code. Mention users either based on record ownership, or a lookup to a field on the user object. Configure Salesforce to send messages to Slack channels based on record criteria (ie. for Flows) to the Admin/s for more responsive error handling and resolution. Error handling: send Salesforce errors (eg. Even being able to create Lightning Components that are integrated to a specific Slack channel. Slack Lightning Components: a tighter and extended integration in order to develop Slack Lightning Components (which is currently possible using iframe). User permissions: assigning permission sets or permission set groups directly on the Slack user, without going into Salesforce. My guess is that there’s more potential here for other bi-directional actions beyond sending messages. Integrate Slack with Flow! The Salesforce app for Slack already creates an Apex Class (Send Slack Message) that can be used as an action in Flow Builder (and more ways to extend Flow actions). Keeping the two platforms aligned could become a challenge for already-burdened Salesforce Admins (a question in itself, does Slack become the Salesforce Admin’s responsibility?!).Īdding more functionality for Admins would be “a dream come true!” – examples include: With Slack becoming more tightly tied to the Salesforce platform, it throws up plenty of considerations for admins to make with everything that happens ‘under the hood’. Then Dreamforce came along, Salesforce’s annual conference, that showcased these new innovations, and how they interact with other parts of the Salesforce platform for a seamless workflow (catch up on the major Dreamforce announcements, there were many!)Īfter categorizing and cleaning our competition submissions, here’s what the Salesforce community said (ranked by popularity order)… Not even a month passed between Salesforce wrapping up the acquisition and launching Slack-First Customer 360, the first pre-built integrations between Slack and Salesforce, post-acquisition. Ideas have been categorized into ‘DevOps’, ‘Analytics’, ‘Admin Tools’, ‘Humor’, and more.īefore we jump into the results, let’s reflect on Slack innovations, that are picking up pace. Thank you for all of your responses – there were some exceptional ideas in the mix from our Dreamforce competition. Tell us the most exciting integration Salesforce could do with Slack.
0 kommentar(er)
